Endterm Project: What are the steps and ways to build the Intranet at Watcharawittaya English Program School?

Step 1: Review existing intranet

The first step in the project is to examine the currently-deployed intranet. This allows lessons to be learnt from the past, thereby ensuring that the new version builds on current strengths and addresses existing weaknesses.
This review must examine a wide range of aspects:

• Conduct a comprehensive review of the current intranet, using usability and accessibility heuristics (guidelines).
• Identify information architecture problems with overall intranet structure.
• Investigate the underlying technology used to manage the intranet, and determine implementation issues.
• Examine usage statistics to identify key areas, unused information, and user behaviour.
• Review any previous surveys or reports covering intranet usage or issues.

The goal of this activity is to identify the primary strengths and weaknesses of the current intranet, and to start identifying the key recommendations for the renewal project.
It may be beneficial to obtain outside assistance for this activity, as this provides a new perspective on the intranet and the issues with it. It can be very difficult to gauge the true nature of the system, after working on it for several years.

Take a step back, to assess why the intranet is not successful

Step 2: Determine intranet goals

A succinct but meaningful list of business goals underpins the long-term success of the intranet. These must spell out what concrete benefits the intranet will deliver to the business as a whole.
Many intranets have the single goal ‘Provide staff with efficient access to online information’. This will not suffice: merely having an intranet is not a goal in itself.
Business goals should relate to the wider strategic direction of the organisation, and a meaningful goal will help to clearly position the intranet in relation to strategic projects.
Some example goals include:

• Provide an efficient communication channel, both to and between staff.
• Support ongoing organisational improvement.
• Increase knowledge flow within the organisation.
• Increase the safety of all staff.

Note that every organisation is unique, so it is important to involve senior management when determining the intranet goals.

Further information

See the paper “What are the goals of a content management system?” for a more comprehensive list of business goals.

Step 3: Identify stakeholders

Determine a comprehensive list of key stakeholders, in consultation with the relevant managers. This is used to organise the stakeholder interviews.
The list of stakeholders also forms the basis for a broader list of ‘content owners’, which is crucial for ensuring that the information on the intranet is both accurate and up-to-date. The content owners list is also used when conducting the content audit.
Potential stakeholders include:

• business groups
• IT sections
• content owners (authors)
• senior management
• end users (staff)

The involvement of all major stakeholders throughout the project will ensure that the true requirements are identified, thereby maximising business benefits.
Involving end users also reduces the natural level of resistance to change within the organisation.

Staff are often the best source of intranet issues and ideas

Step 4: Conduct stakeholder interviews

This is the primary mechanisms for identifying the user and business requirements for the intranet. By including a range of representative users, a complete picture can be built up of content and process needs.
Structure these interviews according to the issues identified in the intranet review. Focus on the key business processes that each participant is involved in, and identify how the intranet assists with this.
In this way, the issues that have the greatest impact on the operation of the organisation are identified and discussed.
The outcome of these interviews is a series of general needs, and specific requirements, issues, and problems. Synthesise these into a single list at the completion of the stakeholder interviews.
Note that surveys and questionnaires have not been included in this methodology. In our experience, they are not an effective way of determining user needs.

Usability tests identify real problems, not opinions

Step 5: Conduct usability testing

The most effective way of identifying problems with the design of the current sites is to conduct usability tests. Even a small test encompassing five representative users will identify any major problems with the design of the intranet.
Develop specific tasks for the tests, focusing on the key areas identified during the previous reviews and stakeholder interviews. The users then attempt to complete these tasks, with their actions being analysed to identify specific problems and issues.
The goal of these ‘small scale’ tests is to identify the largest issues with the intranet, following the ’80/20′ rule.
Note that usability testing should be conducted throughout the intranet renewal project. For example, the prototypes for the new design must also be usability tested.

Step 6: Determine strategic and tactical recommendations

The previous activities have gathered considerable information on:

• The primary strengths and weaknesses of the current intranet.
• Key usability and accessibility problems.
• Strategic goals and needs.
• The information needs of staff.
• Areas where the intranet can provide greatest benefit.

This information must now be articulated into a succinct set of strategic (broad) and tactical (specific) recommendations.

Lack of management ‘sponsorship’ is the biggest source of project failure

These recommendations will drive the overall direction of the renewal project, and define the key activities to focus on.
Sample strategic goals:

• Focus on processes to deliver business benefits.
• Use the intranet to support geographically isolated staff.
• Establish the intranet as the primary news medium.
• Rewrite policy and procedures.

Sample tactical goals:

• Implement an improved search engine.
• Resolve accessibility problems.
• Maximise the value of the home page.
• Schedule regular usability testing.

Take the opportunity to look beyond the intranet, and to identify process or cultural issues that must also be addressed. The intranet renewal will deliver greatest benefits when tackled in conjunction with other supporting initiatives.

Step 7: Obtain management support and funding

The involvement and support of senior management is critical, if the renewal project is to succeed.
Develop a brief executive report, outlining:

• the issues with the current intranet
• strategic and tactical recommendations
• benefits delivered by the project

Sufficient information has now been gathered to concretely describe the costs of not updating the intranet, and to quantify the expected return on investment (ROI).
While the activities up to now have required few resources, a more substantial budget will be needed to move the project through to completion.
The largest cost is likely to be the purchase and implementation of the content management system. It is important, however, not to under-budget the key supporting activities, such as the content audit and user training.

Step 8: Conduct a content audit

A content audit steps through each page on the intranet, and generates an exhaustive list of the current content.
This is a necessary pre-requisite to migrating the content into the new content management system.
A content audit also provide invaluable information about the specific issues with the current intranet, as well as the particular needs the system meets.
A content audit always generates a few ‘surprises’, which often reshape some of the tactical or even strategic goals of the intranet.
The content audit should be done by a member of the main intranet renewal team, as this is the only way the team will gain a full understanding of the current intranet.

Step 9: Address information architecture needs

Most first-generation intranets are structured along organisational lines. That is, each business group manages a section of their own on the intranet, where they publish information of interest to them.
It is our experience that staff have great difficulty in finding information when it is structured in this way. Instead, the intranet should be organised according to:

• task, activity or process
• subject

A large-scale restructure of the intranet is a key part of the overall renewal project. To determine a new structure, use methods such as ‘card sorting’. This is both effective, and enjoyable to run.

More information

For a detailed tutorial on using card sorting, see our paper “Information design using card sorting”.

Over time, intranets become increasingly unstructured

Step 10: Develop a new intranet design

Develop a new design for the intranet, addressing:

• appearance
• standard page layout
• navigation
• site structure
• home page design

Of these, the navigation and standard page layout are the most important aspects. If the graphic design of the current intranet is satisfactory, don’t spend the effort changing it (this will provide some continuity for users).
The first step is to create a low-fidelity (rough) prototype. This is used to check that the overall layout is workable, and that the flow of pages is meaningful.
Conduct a small usability test with actual users to confirm this. This test can also be used to check the validity of the new information architecture.
Using an iterative process, refine the design until you have a completed interface. At each stage, usability testing is used to check and adjust the designs.

A content management system provides a strong foundation for an effective intranet

Step 11: Select and implement a content management system

Many older intranets are entirely managed using only Frontpage, or Dreamweaver. While this serves the needs of a small intranet, it does not scale to support the growing number of pages.
A content management system (CMS) is required to provide an efficient, and controlled, publishing process. A CMS will also deliver many other ancillary benefits.
The technical requirements of many intranets are not demanding, and a small-scale commercial CMS may suffice. Alternatively, an open-source CMS may provide a basis for further in-house development.
It is important to gather a comprehensive set of content management requirements, by involving all stakeholders. This will allow you to select a CMS that meets your short- and long-term business goals.
Implementing the CMS is, in some ways, the easiest of the activities. Work with the vendor, develop, test and deploy the new content management system.
Good project management principles should be followed throughout the development activities. If issues arise, these should be addressed with all stakeholders.

Further information

The process for selecting a CMS is covered in the whitepaper “How to evaluate a content management system”. The “Content Management Requirements Toolkit” also provides a comprehensive list of pre- generated requirements, which reduces the time needed to prepare your CMS tender.

Ensure staff understand the benefits of a consistent intranet

Step 12: Create an intranet style guide

Intranet consistency and quality is not a product of the underlying technology, but rather the training and support of the authors.
To ensure that the intranet does not slide into a state of disrepair, develop an intranet style guide for authors, covering:

• usage of the standard page templates
• tips for good writing style
• guidelines for structuring pages
• linking conventions
• other support style guidelines
• the benefits for users of the consistent style

This document should not be written in a formal, proscriptive style. Instead, it should endeavour to support the authors, and to save them time.
Allocate time to train the authors in the use of the style guide. Provide support, via phone and e-mail. Over time, as the new styles become standard practice, support requirements will fall.

The majority of intranet content is confusing, innacurate or misleading

Step 13: Rewrite key content

It is reasonable to assume that you have at least a few large manuals on the intranet. These typically cover policy and procedures, or corporate governance.
These manuals form the core of the intranet, yet are often the result of a quick conversion from legacy paper documents.
As part of the broader content migration, identify the most valuable information on the intranet, including these manuals.
This information should invariably be rewritten and restructured, to delivery the best business benefits. These pages must be:

• easy to read
• concise
• written to match the online medium
• comprehensive and up-to-date
• well structured
• extensively hypertext linked

Obtain the resources of at least one professional technical writer to assist in this rewrite. In most cases, you will need to devote a team of writers to the task for several months.
While this clearly involves considerable cost and effort, the benefits delivered by this rewrite cannot be overstated.

More information

See the article “Losing sight of the content in a content management system” for further discussion of this issue.

Step 14: Migrate existing content

The content audit has produced a comprehensive list of all information stored on the current intranet. This must now be mapped to the new structure, and migrated into the CMS.
It is important to approach this in a ‘ruthless’ way, as this will be the only opportunity to comprehensively clean up the intranet content.
Follow these rules when migrating content:

• Identify a content owner for each page.
• If an owner cannot be identified, do not migrate the page (it is common for groups not to accept responsibility).
• Ensure all pages are reviewed for accuracy and relevance by the content owners before migrating them.
• Conduct a brief editorial review to ensure the information is understandable and readable. If not, have the content rewritten by the content owner.

While this process can be slow for a large intranet, it provides an invaluable mechanism for conducting a ‘spring clean’. If this is not done, the new intranet will be crippled by the inadequacies of the old content before it even goes live.

Step 15: Promote the new intranet

Staff throughout the organisation should be kept informed of ongoing progress. Then, when the new intranet has been finalised, organise a public launch. This must clearly spell out the features provided by the new intranet, and how these will benefit the users.
This launch should be supported by a comprehensive communication plan, outlining the message, medium and timing of the promotion.
The promotional activities must run in conjunction with the training provided to authors and end users.
At all times, follow the principle of ‘sober selling’, also characterised as ‘under promise, and over deliver’. In this way, the promotional activities become a valuable communication exercise that builds trust in the new intranet.

Effective update processes ensure the intranet is sustainable

Step 16: Establish new processes

The intranet must be kept up to date if it is to build and retain the trust of staff. To achieve this, sufficient resources must be allocated to the update processes.
Put in place ‘triggers’, so that when a piece of information changes, steps are automatically taken to update the intranet.
Note that these processes focus on people, not technology. It is the staff within the organisation who must understand the reasons for updating the intranet, and who must be provided with the time needed to make those changes.
The intranet is only truly a success when its use is a standard part of daily activity, whether accessing pages, or creating new content.

Further information

See the article “Centralised or decentralised authoring?” for a discussion regarding content creation strategies.

An effective intranet can be created, within any budget

What are the three basic programming control structures?

1) Conditional structure:

If and Else statement is used in the programming for conditional structures. This statement uses a specific condition check. If this condition is true the code following the If statement will be executed otherwise the Else portion will be executed. The Else part of the If state is optional. The syntax of this condition structure varies language to language.



2) Iteration structure:

Iteration structure or loops are used to repeat the instructions. There are mainly three types of loops available. For Loop, While Loop, do while loop. These loops repeat the instruction until a specific condition is true.

3) Jump statements:

These statements include Break, Continue and Goto instructions. These instruction jumps from one portion of the program to another portion of the program. The function calling can also be included in this category.

What are the type of network?

There are two types of networks:

• Local Area Network: The Local Area Network is also referred as LAN. This system spans on a small area like a small office or home. The computer systems are linked with cables. In LAN system computers on the same site could be linked.
• Wide Area Network: A Wide Area Network or WAN is a type of networking where a number of resources are installed across a large area such as multinational business. Through WAN offices in different countries can be interconnected. The best example of a WAN could be the Internet that is the largest network in the world. In WAN computer systems on different sites can be linked.

The types of networks can be further classified into two more divisions:

• Peer-to-peer networks: In this networking system all computers are given equal importance. All the software and data are stored on each computer and accesses to them are given to each user.

What is a computer network?

A computer network, often simply referred to as a network, is a group of computers and devices interconnected by communications channels that facilitate communications among users and allows users to share resources. Networks may be classified according to a wide variety of characteristics.

What is Intranet?

An intranet is a private computer network that uses Internet Protocol technologies to securely share any part of an organization's information or network operating system within that organization. The term is used in contrast to internet, a network between organizations, and instead refers to a network within an organization. Sometimes the term refers only to the organization's internal website, but may be a more extensive part of the organization's information technology infrastructure. It may host multiple private websites and constitute an important component and focal point of internal communication and collaboration.

What are the advantages of having School Intranet?

School Intranet can help you to save time and easier to send work or share your file to another computer in other building.